Last updated: October 1, 2025

At XMY Health, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and the choices you have regarding your data. Our goal is to be transparent, respectful, and responsible in everything we do — especially when it comes to your trust.

1. What Information We Collect

We may collect the following types of information:

• Contact information – name, email, phone number, shipping/billing address
• Account data – login credentials, preferences, purchase history
• Payment information – credit/debit card details and billing address
• Usage data – IP address, browser type, device data, pages visited, time spent
• Communication data – emails, messages, and feedback you share with us
• Demographic or optional data – age, gender, interests (when provided voluntarily)

2. How We Collect Information

We collect information through:

• Direct interactions – when you create an account, place an order, or contact us
• Automated tracking – via cookies, analytics tools, or similar technologies
• Third-party integrations – marketing platforms, payment processors, delivery services
• External sources – social media, referral programs, or partnerships

3. How We Use Your Information

We use your personal data to:

• Process orders and deliver products
• Respond to your inquiries and provide support
• Improve our website, services, and user experience
• Customize your shopping experience and show relevant offers
• Send marketing emails (only with your consent)
• Prevent fraud and comply with legal obligations

4. Who We Share Your Information With

We only share your data when necessary, and always with trusted partners:

• Payment processors (e.g., Stripe, PayPal)
• Logistics and delivery partners
• Marketing and email platforms
• Legal authorities, if required by law or for fraud prevention
• In the event of a merger, acquisition, or business transfer

5. Your Choices & Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt-out of marketing communications at any time
• Manage cookies via your browser settings
• Request a copy or transfer of your data
• Withdraw your consent for any non-essential processing

To exercise these rights, contact us at: info@xmyhealth.com

6. California Privacy Rights (CCPA)

If you’re a California resident, you may request:

• Details on the personal data we collect and share
• Deletion of your personal information
• Information on how we use data for marketing purposes

Requests can be sent to: info@xmyhealth.com with subject line “CCPA Request”

7. European Privacy Rights (GDPR)

If you’re located in the EU or UK, your rights include:

• Access, correction, deletion, or restriction of data
• Objection to processing or marketing
• Data portability to another provider
• Right to file a complaint with your local data authority

Contact: info@xmyhealth.com

8. International Data Transfers

If you’re accessing our services from outside the United States, please note that your data may be processed in countries with different privacy standards. By using our services, you consent to such transfers.

9. Links to Third-Party Sites

Our website may contain links to other platforms. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

10. Data Security

We implement appropriate security measures to protect your data. However, no system is 100% secure. Please protect your account information and notify us immediately of any suspected breach.

11. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe your child has submitted personal information, please contact us to remove it.

12. Updates to This Policy

We may update this policy from time to time. When we do, we’ll notify you by email or through a notice on our site. We encourage you to review it regularly.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

info@xmyhealth.com

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